Summary of Qualifications
Project Management, Online and Electronic Product Design and Publishing

· Provide training and technology consulting services to individuals and businesses.
· Advise and consult on technologies including online learning, distance education, Internet development, audio-visual technologies and installations, audio and video production and teleconferencing, PC software and hardware.
· Advise and consult on the development of online and multimedia training, curriculum development and conversion
of existing materials and content to electronic publishing formats.
· Coordinate technology acquisitions with onsite training and implementation.
· Provide onsite technology training addressing the proper use and selection of audio-visual technologies and PC hardware and software.
· Education and training of executives and staff on technology selection based on business and user needs and specified requirements.
· Technology reviews of existing client systems, software and hardware.
· Multimedia, Internet and software development, testing and consulting.

· Oversee operational activities of EBRPD website(s) with specific attention aimed at design and maintenance, to provide accessible information for residents and other customer users.
· Perform day-to-day administration of the District’s web site, including graphic and content updates as needed.
· Develop and implements new content or functionality as needed.
· Maintain and incorporate new web technology, features, and navigational tools into the sites.
· Design, development, and maintenance of website documents, templates, graphics, and functionality.
· Consult with EBRPD departments to plan, organize and define new project requirements, methods, risks, and final objectives integral to web page design; provide information and technical support to departments relative to web page development, implementation, and maintenance.
· Perform routine evaluation and tracking of performance, and security; modifying configurations, diagnose/resolve connectivity problems and system hardware or protocol conflicts, and other duties as assigned.

· Management of all phases of online content project planning, multimedia development, content creation and technical specifications.
· Managed internal and external developers and content providers, as well as, internal technical and non-technical team members.
· Manage Content Operations Personnel, set goals, provide mentorship and ensure all deadlines are met.
· Built inter-departmental relationships with key contacts within Edusoft, as well as contributing content vendors and school districts.
· Manage and maintain consistent standards for branding, guidelines, templates, tools, designs for production and portal sites.
· Develop and document a scalable support infrastructure, including all Content Operations related processes and procedures.
· Hire, oversee and drive the day-to-day activities of the Content Operations group to set goals & ensure all deadlines are achieved.
· Developed and implement a scalable support infrastructure, ensuring the quality and efficiency of the Content Operations group
· Ensured that appropriate communications and processes exist between Publishers, Clients, Engineering and Marketing
· Developed metrics to measure organizational performance and customer satisfaction.
· Technical troubleshooting & problem-solving skills supporting Internet products and technologies.
· Hands-on development of site content, web pages, marketing materials, e-Marketing content, promotional pieces.
· Developed and implemented efficient and scalable support systems and processes.
· Create and collaborate with other department heads; marketing and e-marketing content and collateral for sales and presentations.
· Documentation and communication skills with an emphasis on delivering a quality Content Operations service.
· Success in driving change through collaboration and achieving goals in a fast-paced environment.
· Leadership skills with the ability to hire, manage, coach, train and retain top technical support talent.
· Able to multi-task and prioritize in an environment with limited resources.
· Process management skills and a high level of attention to details.